ATDI’s blue sky thinking is putting a silver lining in the cloud.
The company has been offering online tools for a number of years and, because ATDI remains small enough to be flexible, it is now tailoring its expanding range to meet individual needs.
“Using portal-based tools is the way forward for many of our customers, both large and small,” says ATDI Access Networks Lead engineer Paul Grant. “It helps them keep costs down as well as giving them instant access to a gamut of software, maps and calculators. What we provide is developing all the time and, along with that, is becoming more personalised.”
An example is Ian Fletcher of Wind Business Support Limited who uses ATDI’s online service to advise wind farm developers and operators about the potential impact of turbines on radar systems. He has been using a 200-meter resolution data set online but needed that upgrading to 50-meters.
“When he told us of his requirement, we were happy to provide it,” says Paul. “It’s a custom-built solution but the point of being a company of this size is to ensure that custom-built solutions are what we do best.” Now this data set has been created for one customer, it will be available to others, too.
“What this shows,” Paul adds, “is that we listen to all our customers and we act speedily to meet their needs. The kind of individual attention we have shown to Ian is available to everybody we work with.”
Another example is Direct Connect which faces the challenging task of providing wireless broadband services across mountainous rural Norway.
To assist in this, ATDI has added extra features to the online service available to Direct Connect including new displays and profiles, colour-coding of links to show whether they are clear or obstructed and the ability to dynamically re-project data.
“If customers ask for it, we will do everything we can to deliver it,” says Paul, “and the cloud gives us the speed and the adaptability to be able to do that quickly.”