At ATDI we strive to continually improve the products and services we provide by working with our customers and understanding their expectations and needs.  This is why on the 1st June 2004 ATDI introduced an improved technical support and maintenance package developed through customer focus.

We have always believed that the supply of our software tools is just the beginning of our relationship with our customers.  We endeavour to provide support from the moment the decision is made to purchase our software and throughout its life, delivering competent solutions and peace of mind to our customers.

ATDI's new improved support package covers all ATDI's software product and provides:

• Knowledge as to how to use / do
• Investigation into your problems
• Answers and solutions at the time you want
• Regular enhancements and upgrades in line with the changing business environment
• Peace of mind

We will do this through:-

• An FAQ page on our new company website
• Extended telephone and email support from 08:00 to 18:00 UK time (09:00 to 19:00 Central European time) Monday to Friday
• Resource of senior engineers to deal with all technical queries
• Offering a free ½ day on-site visit by a qualified engineer every six months (to be arranged at your convenience)
• Reduced price training (up to 30%)
• Regular user group meetings and networking events 
• Provision of upgrades
• Bug fixes
• Same day response
• Guaranteed problem resolution

If you want to know more or do not have a contract for technical support and maintenance and wish to purchase, please contact Sarah Roddis on +44 (0)1293 522052 or email sarah.roddis@atdi.co.uk.