At ATDI, you are more than just a number.
The company has launched an improved technical support system which gives customers a personal approach to their issues.
Every technical support request from customers now receives an immediate, automatic acknowledgement followed by one of the company’s expert engineers personally taking the issue from start to solution.
The system went live in early February and it means customers can track the progress of their request at every point. They also know exactly which engineer is dealing with the issue.
“Our customers have been our highest priority for four decades,” says ATDI UK managing director Gilles Missud. “This is just one more way of providing the best service possible for our partners.”